Khechoperi Bamboo House
This page explains how returns, exchanges, and refunds are handled at Khechoperi Bamboo House. Since our operations are limited and not based on a full online delivery system, we request customers to read this policy carefully before making a purchase.
Khechoperi Bamboo House does not operate a regular online delivery system.
If a customer insists on shipping to a location outside our supported areas, carrier charges must be paid separately by the buyer. Shipping costs are calculated based on weight and carrier rates and are not included in the product price.
If a customer visits Khechoperi Bamboo House and purchases a product directly from the store:
Buyers are responsible for checking the product thoroughly before completing the purchase. Since our products are handmade, minor natural variations are expected and are not considered defects.
If a product is shipped after an online or remote enquiry, we may offer an exchange only under strict conditions.
An exchange request must:
Requests received after 1 hour of delivery will not be considered.
We do not provide refunds as a standard practice.
A refund may be considered only in rare situations such as:
Refunds are not issued for:
Any approved refund will be processed using a mutually agreed method and timeline.
We do not accept any responsibility for products purchased from:
Only products purchased directly from Khechoperi Bamboo House are eligible for consideration under this policy.
All our products are handmade using natural bamboo and traditional methods. Slight differences in:
are natural and should not be treated as damage or defects.
Khechoperi Bamboo House reserves the right to:
All decisions are made fairly and with respect to both the buyer and the artisan work involved.
For shipping related concerns, damages, or shortages, please contact us immediately using the contact details provided on our website.