Refund and Returns Policy

Khechoperi Bamboo House

This page explains how returns, exchanges, and refunds are handled at Khechoperi Bamboo House. Since our operations are limited and not based on a full online delivery system, we request customers to read this policy carefully before making a purchase.

Shipping and Delivery Scope

Khechoperi Bamboo House does not operate a regular online delivery system.

  • We do not offer international shipping
  • Delivery within India is limited and may not be available for all locations
  • Shipping availability depends on location, carrier access, and product type

If a customer insists on shipping to a location outside our supported areas, carrier charges must be paid separately by the buyer. Shipping costs are calculated based on weight and carrier rates and are not included in the product price.

Store Purchase Policy

If a customer visits Khechoperi Bamboo House and purchases a product directly from the store:

  • Returns are not accepted
  • Refunds are not provided

Buyers are responsible for checking the product thoroughly before completing the purchase. Since our products are handmade, minor natural variations are expected and are not considered defects.

Shipped Orders and Exchange Policy

If a product is shipped after an online or remote enquiry, we may offer an exchange only under strict conditions.

An exchange request must:

  • Be reported within 1 hour of delivery
  • Include clear proof of damage, such as photos or videos
  • Clearly show the nature of the damage caused during transit

Requests received after 1 hour of delivery will not be considered.

Refund Conditions

We do not provide refunds as a standard practice.

A refund may be considered only in rare situations such as:

  • Shortage of items in the delivered order
  • Inability to replicate or replace the same product

Refunds are not issued for:

  • Change of mind
  • Preference issues
  • Minor variations in handcrafted products
  • Delays caused by carrier services

Any approved refund will be processed using a mutually agreed method and timeline.

No Return or Refund on Third Party Purchases

We do not accept any responsibility for products purchased from:

  • Third party websites
  • Online marketplaces
  • Shops or sellers claiming to represent our brand

Only products purchased directly from Khechoperi Bamboo House are eligible for consideration under this policy.

Handmade Product Disclaimer

All our products are handmade using natural bamboo and traditional methods. Slight differences in:

  • Color
  • Texture
  • Finish
  • Shape

are natural and should not be treated as damage or defects.

Policy Decision Authority

Khechoperi Bamboo House reserves the right to:

  • Accept or reject exchange or refund requests
  • Make final decisions based on evidence provided

All decisions are made fairly and with respect to both the buyer and the artisan work involved.

Contact for Issues

For shipping related concerns, damages, or shortages, please contact us immediately using the contact details provided on our website.